YORK COURSES’ PROMISE
We want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That’s why under our 7-day returns guarantee, if you are unhappy with your purchase for any reason, you can return it to us in its original condition within 7 days of the date you received the item and we will refund your payment in full. We would ask you to bear the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.
We’re not able to apply this guarantee to Digital Downloads from our website.
Packing and second class postage are free within the UK. We try our hardest to provide a speedy turnaround and the vast majority of orders are received, processed and despatched within 72 hours of receipt. But this turnaround time is not guaranteed. If you need items very urgently you may wish to consider paying extra to upgrade to delivery by first class post or courier.
CUSTOMS/ORDERING FROM ABROAD
When ordering goods from yorkcourses.co.uk for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from yorkcourses.co.uk you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Our books and booklets, CDs, audiotapes and transcripts – in both Digital and non Digital format – are covered by the rules of copyright and should not be copied please.